CS Survey

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Excellent

Good

Average

Poor

N/A

Q1.

Whether your call was for a query, issue or purchase - please rate how your call was handled (was there sufficient ownership and responsibility)?

Q2.

When you last contacted Artemis Optical Limited how would you rate the politeness, helpfulness and overall communication of the call / email?

Q3.

Please rate the after sales support you have received.

Q4.

If you have called Artemis with an issue - was the issue resolved within an reasonable timeframe?

Was the packaging your product arrived in fit for purpose?

Q5.

Q6.

How would you rate the overall quality of our product(s)?

Q7.

Please rate overall - how has Artemis met with your expectations in terms of customer service?

Customer Survey Questionnaire

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Customer Survey Questionnaire

Would you like a site tour of our Plympton plant in Devon, UK?

60-41%

20-0%

100-81%

80-61%

40-21%

What percentage of deliveries from us have arrived on the due date?

Q8.

Q9.

What percentage of our technical expertise assisted you with realising your product or requirement?

Would you like a copy of our organizational chart and a list of contact details?

Comments

Personal Details - These details will ONLY be used to ensure our contact information is up to date

Company

Name

Email Address

Thank you for your support, we understand your time is valuable and appreciate your input.

Responses to this survey will be used to support our Continuous Improvement Initiative.

If you are satisfied with your responses, please click the Submit button below, otherwise click Back to revise your answers.

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